Refund policy
Your Right to Cancel
If you purchase products from us online, you have the right to cancel your order for any reason within 14 days of receiving your goods, even if the goods are not faulty.
To exercise your right to cancel, you must notify us by a clear statement (for example, by email or letter) within this 14-day period. You may notify us using the Model Cancellation Form below, but you are not obliged to do so.
Upon receiving your cancellation request, we will acknowledge receipt of the cancellation by email without undue delay.
Once you have notified us, you will have a further 14 days to return the goods to us.
Model Cancellation Form
(Complete and return this form only if you wish to cancel the contract.)
To: Muntjac
Flat 31, Evelyn Mansions
Carlisle Place
London
SW1P 1NH
United Kingdom
Email: helena@muntjacbags.co.uk
Email: helena@muntjacbags.co.uk
I/We () hereby give notice that I/We () cancel my/our (*) contract for the sale of the following goods:
Order number:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Returns and Refunds
Upon receipt of the returned goods, we will process your refund within 14 days.
Please note that unless the goods are faulty, damaged or not as described, you are responsible for the cost of returning goods to us when exercising your right to cancel.
Your refund will include:
- the full purchase price of the goods; and
- the cost of standard delivery (if paid).
If you chose a delivery method that was more expensive than our standard delivery option, we will only refund the cost of the standard delivery service.
Please note that we may reduce the amount of your refund if the goods show signs of use, damage, or diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
All refunds will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at helena@muntjacbags.co.uk.
Handling of Goods
You may inspect and handle the goods in the same way that you would be permitted to do in a physical shop. For example, you may remove products from their packaging to examine them.
However, you must not use the goods beyond what is reasonably necessary to assess them. Excessive handling may result in a reduction of your refund.
Sealed Products
For hygiene reasons, sealed products cannot be returned once opened unless faulty.
Faulty Goods
Nothing in this policy affects your statutory rights in relation to faulty, defective or misdescribed goods under the Consumer Rights Act 2015 or other applicable consumer protection laws.
Proof of Purchase
We may require reasonable proof that the goods were purchased from us before processing a return or refund. Acceptable proof may include:
- a sales receipt;
- an order confirmation; or
- other evidence of purchase, such as a bank statement or the original product packaging.
Returns by Third Parties
We will only accept returns and process refunds for the person who originally purchased the goods, unless otherwise required by law.
To start a return, you can contact us at helena@muntjacbags.co.uk. Please note that returns will need to be sent to the following address: Flat 31, Evelyn Mansions, Carlisle Place, London, SW1P 1NH.
Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.