Terms of service
Last updated: 24 July 2026
OVERVIEW
Welcome to Muntjac.
The terms "we", "us" and "our" refer to Muntjac. Muntjac operates this website and online store, including all related information, content, features, tools, products and services (the "Services").
By accessing or using the Services, you agree to be bound by these Terms of Business and our Privacy Policy.
If you do not agree to these Terms, you should not use the Services.
Nothing in these Terms affects any statutory rights you may have as a consumer under applicable law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least 18 years old or have the permission of a parent or guardian to use the Services.
You may be required to provide information including your name, email address, billing address, shipping address and payment details when using the Services.
You confirm that all information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account details and password and for all activity occurring under your account.
You must notify us promptly if you believe your account has been used without your authorisation.
PRODUCTS
We make every effort to ensure that product descriptions, images and pricing information are accurate.
However:
- product colours and appearance may vary depending on your device display settings;
- product images are illustrative only; and
- minor variations may occur between photographs and the goods supplied.
Please note that many of our products are handmade and produced in small batches. As a result, minor variations in colour, finish and appearance may occur between products and between individual items and the photographs displayed on our website, social media channels or other marketing materials. Such variations are inherent in the handmade production process and are not regarded as defects.
We reserve the right to change, withdraw or discontinue products at any time.
ORDERS
When you place an order through our website, you are making an offer to purchase goods from us.
Your order is accepted only when we send you an email confirming acceptance of the order.
Until that point, we may decline your order, including where:
- goods are unavailable;
- an error has occurred in pricing or product information; or
- payment cannot be authorised.
If we cannot accept your order, we will notify you and refund any payment already made.
Consumer Cancellation Rights
If you are a consumer purchasing goods online, you may have a legal right to cancel your order within 14 days after receiving the goods, subject to certain exceptions.
Full details of your cancellation and refund rights are set out in our Refund and Cancellation Policy.
Providing Personal Information
Certain personal information is required in order for us to process and fulfil orders and provide customer support.
If you do not provide the information requested, we may be unable to provide some or all of our products or services.
PRICES AND PAYMENT
All prices are displayed in pounds sterling (£).
Delivery charges and any other additional charges will be displayed before you complete your purchase.
We reserve the right to amend prices at any time, but changes will not affect orders already accepted.
You agree to provide current, accurate and complete payment information.
Payments are processed securely through third-party payment providers.
DELIVERY
Delivery dates and times are estimates only and are not guaranteed.
We will not be liable for delays caused by events beyond our reasonable control, including courier delays, severe weather, industrial action, customs delays, transport disruptions or similar unforeseen events. However, nothing in these Terms affects your statutory rights as a consumer.
Title to goods passes to you once payment has been received in full.
Risk in the goods passes to you when the goods are delivered to you or to a person identified by you to take possession of them.
INTELLECTUAL PROPERTY
All content available through the Services, including text, images, graphics, logos, branding, photographs and website design, is owned by or licensed to Muntjac and is protected by English law and applicable intellectual property laws.
You may access and use the Services only for personal, non-commercial purposes.
You must not reproduce, copy, distribute, modify or otherwise exploit any content without our prior written consent.
All rights not expressly granted are reserved.
OPTIONAL TOOLS
The Services may provide access to tools or services supplied by third parties.
Such tools are provided on an "as is" and "as available" basis.
We are not responsible for the functionality, availability or content of any third-party tools or services.
Your use of such tools is entirely at your own risk.
THIRD-PARTY LINKS
The Services may contain links to third-party websites.
We are not responsible for the content, accuracy or privacy practices of third-party websites.
Your use of any third-party website is subject to that website's own terms and policies.
RELATIONSHIP WITH SHOPIFY
Our website is hosted and powered by Shopify.
Any purchases you make through the website are made directly with Muntjac and not with Shopify.
To the extent permitted by law, Shopify is not responsible for the products sold through our website or any transaction between you and Muntjac.
PRIVACY
Our collection and use of personal information is governed by our Privacy Policy.
By using the Services, you acknowledge that you have read and understood the Privacy Policy.
FEEDBACK AND REVIEWS
If you submit reviews, feedback, comments or suggestions, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish that content for the purposes of operating, improving and promoting our business.
You confirm that any content you submit:
- is accurate;
- does not infringe the rights of third parties;
- is not unlawful, defamatory or offensive; and
- complies with applicable law.
We may remove reviews or content that breach these requirements.
ERRORS AND INACCURACIES
We aim to ensure that all information on the website is accurate.
If a genuine error affects pricing, product descriptions or availability, we reserve the right to correct the error.
Where an error affects an order already placed, we will contact you and provide the option to:
- proceed with the order on the corrected basis; or
- cancel the order and receive a full refund.
PROHIBITED USES
You must not use the Services:
- for unlawful purposes;
- to infringe intellectual property rights;
- to upload or distribute malicious software;
- to interfere with website security;
- to collect data from the Services through scraping or automated means; or
- in any manner that could damage the Services or negatively affect other users.
We may suspend or terminate access where these Terms are breached.
AGENTS AND AUTOMATED ACCESS
No automated tool, bot, crawler or AI system may access or interact with the Services in a manner that:
- conceals its automated nature;
- circumvents security measures;
- imposes unreasonable burdens on the Services; or
- otherwise breaches these Terms.
We may implement technical measures to prevent or restrict such access.
TERMINATION
We may suspend or terminate your access to the Services if you breach these Terms.
Termination does not affect any rights or obligations accrued before termination.
DISCLAIMER
Nothing in these Terms excludes or limits any rights that you have under applicable consumer protection legislation, including the Consumer Rights Act 2015.
To the fullest extent permitted by law, we exclude all conditions, warranties and terms not expressly stated in these Terms.
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any liability which cannot lawfully be excluded or restricted.
LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of your statutory consumer rights; or
- any other liability which cannot lawfully be excluded or limited.
Subject to the above, we will not be liable for any loss that is not a foreseeable consequence of our breach of these Terms.
Our liability to consumers shall not exceed the amount paid for the relevant goods except where the law requires otherwise.
SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
ENTIRE AGREEMENT
These Terms, together with any policies referred to within them, constitute the entire agreement between you and us relating to your use of the Services.
ASSIGNMENT
You may not transfer your rights under these Terms without our prior written consent.
We may transfer our rights and obligations under these Terms to another organisation as part of a sale, transfer or reorganisation of our business. If we do so, we will ensure that your rights under these Terms are not adversely affected.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of England and Wales and, if you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your local jurisdiction.
CHANGES TO THESE TERMS
We may amend these Terms from time to time.
The latest version will always be available on our website.
Where a change is material, we will provide reasonable notice where required by law.
CONTACT DETAILS
Muntjac
Flat 31, Evelyn Mansions
Carlisle Place
London
SW1P 1NH
United Kingdom
Email: helena@muntjacbags.co.uk
Email: helena@muntjacbags.co.uk
Telephone: +44 7872 938484
Muntjac is a trading name of Helena Beatrice Dodds.